"We're good people… just working for bad companies"

Sometimes, I find it hard to absorb the cliche of "angry customers barking at the poor customer service employees".  Sometimes, I don't.

My nature has always been to take my work and my output personally.  I know this is bad because it can ruin me, and my personality, more so how the working environment is around me.  This is why I pick my workplace carefully.

Eversince I was young, I knew I had the talent, the knack, and the extreme liking for inventing things.  Its like making inanimate things come to life.. its also like pulling the thoughts out of your head and simply making it visible and usable.  This is what makes up my passion for life.  I have always been ambitious since I was a kid, but I never dreamed of working in a big company.

Its true that when you were born in a third world country, you dream of establishing a name big enough to be noticed, in another country of higher social status.  Ergo, you start in your own place, and make your name big.  Though this is a second nature for ambitious people like myself, I have never dreamt of working in a big popular company.

I've seen my friends go gaga over the forms that were sent to us in Diliman, and how big companies come to us like our school is one shopping hub for genii and pure blooded geeks.  I see them as hungry predators looking for fuels to run their big big companies.. and the compensation is?  ..Yes.. just a compensation.  Its gonna strike you like lightning when you hear the big 0s (zeros) that they're gonna pay you.  But, then what??  Are you sure that you're gonna be noticed once you're in and make your ideas come true there?

One thing that I've always practised was "staying low".  Low as in low profile, low as in humble.  Though my ambition was big, it was huge in fuelling my passion.. my needs, not my wants.  I wanted to be in a place where I'll be content and happy.  I wanted to be where I can move freely and my ideas flow with me.  I did not want to be in big buildings where even your clothes would be monitored, or your space tidied up by some night cleaner.  I wanted to have more of a "homey" feeling where my innate creativity and skill would flow freely.  Because of this, I've joined many workplaces, where all of them have contributed greatly to my knowledge, where there were also people of my kind who advocates freedom and knowledge as the source of success and fuel to their passion.

Personally, I think that working in big companies would give more salary benefits, and a lot of pluses.  Sometimes I envy them when I see them walking in high collared dark clothes that rise up to cover their necks.  I envy their beautiful desks (because I love desks and I love organizing my own desk–plainly).  But, it won't give me much satisfaction.  It won't give me the freedom to continuously pour out my ideas and make them real.. and besides, when I'm in such a company my ideas won't really become my ideas.

Another thing is, that when companies grow big, sooner or later there will be more bad products than there were to begin with.  The market is an evolving public.  The public has adaptability that makes it harder for one big company to survive without good frontliners, without constant rebranding or good marketing strategy.  I don't want to bear the name of a big company that holds a negative image at the back of it all.  And, most importantly, I don't want to be one of their frontliners.

Sometimes, I find it hard to absorb the cliche of "angry customers barking at the poor customer service employees".  Sometimes, I don't.

For one thing, I will never become a customer support, I don't plan to be one.  I pity them for they are the frontliners of every company.  They take in calls and answer in canned responses.  They try to help you but won't pursue if it fails.  They are buffers.  Buffers for the angry customer.  They take in all the negative responses and all the folly of the ignorant public.

I have friends who do customer support, and they tell me about the protocol once in awhile.  I worry about their health because, they stay overnight for the job, and painfully sleep throughout the hot sunny day.  They exert much more patience than the angry customers usually do.  This is the reason why I am not harsh when I shouldn't be when talking with a customer support representative.  Of course, there is an exception.  When services just don't work for you and support just can't support you, you need to bark, and bark really loud and often.  Perseverance is the key.  This is the only way your case would become exceptionally very important.. then they will really attend to you.

But, of course it saddens me to be angry at them.  I know, I know, you're just good people working for the bad company.  Moral is?  Don't just pick the company that pays big, or whose name sounds big.  Stick to where you wanna be happy.  Work becomes play when you love what you're doing.  And with patience, all of this will pay off in the end.